Privacy Policy

This privacy policy sets out how Mobile Mobility uses and protects any information that you give Mobile Mobility when you use this website. Mobile Mobility is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Mobile Mobility may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Mobile Mobility is committed to protecting your privacy.  We use firewalls and secure payment technologies to protect your information.  However, Internet transmissions are never completely private or secure and there is always a risk, therefore, any message or information you send to us from this website may, potentially be intercepted and could be read by others.  We accept no liability in respect of any transmissions you send to us and you do so entirely at your own risk.  We only use the information we collect about you lawfully and in accordance with the Data Protection Act (1998). 

We collect information about you for two reasons:

  • In order to process your order
  • In order to provide you with the best possible service

We will not email you except in relationship to any order you have placed with us unless we have your consent to do so.  We will give you the chance to refuse any marketing emails from us in the future.

What We Collect

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

This information will be stored on our internal systems and our website in order to verify you as a customer of Mobile Mobility.  We will never collect and store sensitive information about you without your explicit consent.  You can check this information at any time by visiting your account on our website or by contacting us.   Should you find any inaccuracies, we will delete or correct it, as required, promptly.  The personal information we hold will be held securely in accordance with the law and our internal security policy. 

We may use technology to track patterns of behaviour of people visiting our site and use the information provided by you for the following purposes:

  • To provide the best possible service in processing any orders you have made
  • To provide you with information about products and services we offer
  • To audit the use of our site
  • To aid strategic development

Mobile Mobility expects you to keep your user name and password for you online account confidential.

If you want to stop receiving information about us, have any questions or comments to make about your privacy, please email us at customersupport@mobile-mobility.co.uk.

International Privacy

The privacy policy issued by Mobile Mobility may not be applicable in all countries of visitors or registered community users as security policies may vary according to the individual internet laws of each host country.  Equally, no claim or representation is made that any or all the content of this website may be lawfully viewed or downloaded outside mainland UK and, unless otherwise stated, this website and its content is directed solely at users accessing it from mainland UK.

IF YOU CHOOSE TO ACCESS THIS WEBSITE FROM OUTSIDE MAINLAND UK, YOU DO SO AT YOUR OWN RISK AND ARE TOTALLY RESPONSIBLE FOR COMPLIANCE WITH THE LAWS OF YOUR JURISDICTION. 

Data Security

Our website has been designed to protect the information collected from unauthorised access.  All efforts are made to safeguard your private information by implementing the appropriate physical, electronic and managerial procedures necessary.  To further protect your personal information, we will also take all reasonable steps possible to verify your identity before granting access to or make data changes to your personal profile.  We are committed to protecting your privacy and have security measures in place to prevent unauthorised access to or disclosure of your personal information.  Mobile Mobility does not pass any of your information to any third parties without your permission. 

What We Do With The Information We Gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • To ensure that the content from our website is presented in the most effective way for you and your computer
  • To carry out our obligations to you arising from any orders you have placed with us
  • To provided information on products or services that you have requested from us or which we believe may be of interest to you, where you have consented to being contacted for such purposes
  • To enable you to access any interactive features of our service when you choose to do so
  • To notify you about any changes to our services
  • To provide you with information about goods and services which may be of interest to you. We may also send this information by post 

If you do NOT want us to use your data for these purposes, please tick the relevant box in the payment section or if you are an existing customer send us an email to customersupport@mobile-mobility.co.uk requesting to opt out of mailing. 

Your Consent

By submitting information to Mobile Mobility you consent to the collection and use of this information by Mobile Mobility in order to fulfil your order.  When placing an order with us, you have consented to this use of your data where applicable.

Should there be any changes to our privacy policy, these will be posted on this page so that you are aware of what information is collected, how we use it and under what circumstances we might disclose it.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

If you do not want to take advantage of the use of cookies, the Help menu in your browser will explain how to prevent your browser from accepting any new cookies and how to disable cookies altogether.

Any information collected is NOT shared with any third parties. 

Google Analytic Tool and Social Media Plug-ins

Google Analytics is a system used by many websites to record information about who visits a website.  Google set five different cookies with expiry dates ranging from one day to two years.   These cookies are used mainly to differentiate between first time visitors and repeat visitors.  They do not contain any personally identifiable information.  You can find out more about how Google use cookies here.  Social media plug-ins for Facebook and Twitter obtain data for tracking purposes. 

Links To Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at customersupport@mobile-mobility.co.uk.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to B4 Winchester Avenue Industrial Estate Blaby Leicester LE8 4GZ.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List Of Cookies We Collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

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